Stop paying enterprise prices for simple service management
StatusBay gives small and mid-size businesses the request tracking, approvals, and workflow tools they need — without the $50K+ price tag or 6-month implementation.
97%
Cost savings vs enterprise tools
1-2 weeks
Implementation time
$1.1K-$7.2K/yr
Total cost of ownership
Self-hosted
Your data, your servers
Everything you need to run your back office
Core features that work today, with more on the way.
Service Requests
Submit, track, and manage service requests with custom fields, priorities, and SLA timers.
Approval Workflows
Multi-step approval chains with email notifications and audit trails.
Stakeholder Management
Track contacts, vendors, and customers with relationship mapping.
Role-Based Dashboards
Personalized views for admins, managers, and employees with real-time data.
Mileage Tracking
Log business trips with automatic distance calculation and reimbursement workflows.
Knowledge Base
Self-service articles and FAQs to reduce repetitive support requests.
E-Signatures
Collect legally binding signatures on documents and approval forms.
Field Service
Dispatch and track field technicians with mobile-friendly job sheets.
Invoicing
Generate and send invoices tied to completed service requests.
Scheduling
Resource scheduling and calendar management for teams and equipment.
AI Assistant
Smart suggestions, auto-categorization, and natural language search.
Advanced Analytics
Custom reports, trend analysis, and operational insights across all modules.
How StatusBay compares
Enterprise features without the enterprise complexity or cost.
StatusBay | ServiceNow | Freshservice | |
|---|---|---|---|
| Starting price | $99/mo | $50K+/yr | $19/agent/mo |
| Implementation time | 1-2 weeks | 3-12 months | 2-4 weeks |
| Self-hosted option | |||
| Data sovereignty | |||
| No per-agent pricing | |||
| Full data export | Limited | Limited | |
| Open source | Planned | ||
| Built for SMBs |
Built for teams like yours
StatusBay adapts to your industry, not the other way around.
Professional Services
Track client engagements, approvals, and deliverables. Replace spreadsheet-based project intake.
Healthcare
Manage facility requests, equipment maintenance, and compliance documentation on your own servers.
Property Management
Handle tenant requests, maintenance workflows, and vendor coordination in one place.
Legal
Case intake, document approvals, and client communication with full audit trails.
Construction
RFIs, change orders, and field service dispatch with mobile-friendly interfaces.
Tech & MSPs
Internal IT ticketing, asset management, and service desk for growing teams.
We migrate your data for you
Switching tools is painful. We handle the entire migration — data mapping, import, validation, and testing — so you don't lose a single record.
Every Professional and Enterprise plan includes a 1-on-1 migration session with our team. We'll map your existing data structures, import everything, and verify it's correct before you go live.
ServiceNow
Full data migration from ITSM modules
Zendesk
Tickets, contacts, and knowledge base
Freshdesk
Requests, agents, and automations
Jira Service Management
Issues, workflows, and SLAs
Simple, predictable pricing
No per-agent fees. No hidden costs. One price for your whole team.
Trial
Up to 5 seats · 5 GB
- 14-day free trial
- 5 team members
- 5 GB storage
- All features unlocked
- 100/mo requests
Essentials
Up to 5 seats · 50 GB
- 5 team members
- 50 GB storage
- 1,000 requests/month
- Email support
- Standard features
- 1K/mo requests
Professional
Up to 20 seats · 200 GB
- 20 team members
- 200 GB storage
- 10,000 requests/month
- Priority support
- Advanced features
- Custom workflows
- 10K/mo requests
Enterprise
Unlimited seats · Unlimited
- Unlimited team members
- Unlimited storage
- Unlimited requests
- Dedicated support
- All features
- Custom branding
- SLA guarantee
- Unlimited requests
Your data. Your rules.
StatusBay is built for organizations that take data ownership seriously.
Data Sovereignty
Self-host on your own infrastructure. Your data never leaves your network. Meet GDPR, HIPAA, and industry-specific compliance requirements effortlessly.
Security by Default
JWT signature verification, role-based access control, security headers (HSTS, CSP, X-Frame-Options), and encrypted data at rest — all out of the box.
Export Freedom
Your data is never locked in. Full data export at any time in standard formats. No vendor lock-in, no exit fees, no surprises.
Ready to simplify your operations?
Start your 14-day free trial today. No credit card required. We'll even migrate your data from your current tool.